Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

Digitalising our selling practices is an essential strand of IAGCs business strategy encompassing the design and creation of our fully digital capabilities. Transforming the future of sales today to achieve scalable growth tomorrow.

As a Digital Sales Platform Analyst, you will play a critical role in driving our distribution strategy through analytics and ensuring the smooth day-to-day operation of IAG Cargo’s digital sales platforms. You will be responsible for monitoring performance, managing platform errors, coordinating cross-functional issue resolution, and using performance insights to drive continuous improvements.

You will work closely with internal teams and external suppliers to deliver a stable, scalable, and high-performing digital sales environment. You will be active part of the relationship with digital partners, ensuring we are constantly improving our proposition with them. The output of your work will ensure that we are maximising growth opportunities and reducing our exposure to performance errors.

What you’ll do

Performance Analysis

•  Produce and maintain weekly/monthly dashboards covering digital sales performance and error rates. Using insights to help drive the digital mix and commercial targets.
• Analyse platform data to identify drop-off points, booking failures, or friction in the digital journey.
• Support business case creation and report distribution KPIs to the wider organization

Platform Support & Resolution

•  Monitor digital sales platforms for errors and stability issues, identifying trends in recurring errors or customer-reported issues.
•  Escalate technical issues to IT and suppliers and track progress to resolution, maintaining internal ticketing systems and SLA/performance trackers.
•  Organise weekly reviews on issue delivery, backlog status, and testing outcomes.

Coordinate Day-to-Day Operations

• Collaborate with IT delivery teams to maintain and improve existing platform infrastructure, acting as liaison between Digital Sales, IT, and suppliers for operational escalations. Representing the Digital Sales team on IT bridge
• Identify and analyse customer pain points or friction areas, sharing with Product Management to be refined into actionable improvements such as enhancements.
•  Serve as the contact from Digital Sales when cross-functional platform changes occur. Ensuring “definition of done” is followed across technical changes.

It's all about you

What you’ll bring to IAG Cargo:

Competencies:

• Analytical thinking – Able to turn platform performance data into actionable insights
• Collaboration – Works effectively across business, IT, and external partners
• Accountability – Takes ownership of issues and follows through to resolution

Skills and Experience:

Experience:

• Coordinating issue resolution between internal teams and suppliers
• Monitoring digital platforms or working with ticketing/escalation systems
• Producing performance dashboards or SLA tracking reports

Skills:

• Excel / Power BI – Comfortable building and updating performance dashboards
• Jira or ServiceNow – Experience managing tickets and backlog items
• Written & Verbal Communication – Able to clearly report issues, updates, and insights across technical and non-technical teams

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

•  A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.