Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

Effectively manage cargo operations in stations in West USA and Canada (exact stations TBD).
This position exists to ensure we deliver excellent customer service to specified performance standards and in line with all health, safety, and security mandates. The jobholder will ensure we develop and maintain strong relationships with both internal and external customers and all government agencies. Key to this role are strong managerial skills as well as superior operational understanding and change management

What you’ll do

• Responsible for the delivery of customer service standards (FAP, NFD, DAP and RAP) locally.
• Responsible for End-to-End Process.
• Interact with Regional Manager, ACSMs and GHAs, as well as with external customers and commercial colleagues worldwide.
• Takes responsibility for GHAs performance and Service Quality making sure that contract guidelines are being performed and met.
• Relationship with Customs authorities.
• Deliver all areas of compliance and support on all audit processes in the area.
• Ensure suppliers deliver within agreed SLA and review performance as contractually required.
• Make and deliver written reports.
• To identify means of continuously improving service levels.

It's all about you

What you’ll bring to IAG Cargo:

• High level of self-organization, motivation and management independence

• Able to prioritise effectively and manage multiple and conflicting tasks effectively
• Strong communication skills at all levels, both written and verbal
• Able to build effective relationships at all levels
• Resilient under pressure and able to manage complex and often unique issues
• Ability to work as part of a team or as an individual
• Strong people management and coaching skills
• Cultural awareness
• Analytical ability

Skills and Experience:

• Experience of communicating effectively to multiple stakeholders in multiple channels
• Airline operations experience (desirable)
• Cargo experience (desirable)
• Industrial Relations experience (desirable)
• Experience of working with international teams and stakeholders (desirable)
• Knowledge and application of Health, Safety and Security legislation (desirable) as well as knowledge of IAG Cargo operational systems

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process. 

Eligibility to live and work in the USA is required for candidates applying to this role.