Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The Customer Service Executive role is reporting to the Cargo Customer Service Manager Benelux and Germany. You will be a part of highly professional team, running our day-to-day operations as well as support implementation of customer service strategies, plans and processes to develop and support business. You will engage work relation with Cargo Headquarters as well as our colleagues worldwide.

What you’ll do

• Ensure 100% compliance throughout area with all corporate and regulatory rules and regulations, monitor and manage local performance, assist in supplier management process
•  Develop strong and lasting working relationships with key service providers
•  Manage the flight, freighter and truck planning for Benelux
•  Manage ULD stocks within the area
•  Manage import and export irregularities, recovery process, including communication with customers
• Manage complaints and assist with claims process
• Coordinate with internal departments and various stakeholders

It's all about you

What you’ll bring to IAG Cargo:

We are looking for people who are naturally curious minded about the world of logistics and air cargo business. We are seeking individuals who are focused on getting the job done, open to new ideas and enjoy adopting a new approach to old problems. You’ll need to be collaborative and a true team player.

Skills and Experience:

• Must have the right to live and work full-time in the Netherlands
• Willing to work a shift schedule
• Must have experience in cargo customer service / operations
• Must be PC literate, including MS Office applications, ability to learn new systems
• Have excellent communication skills
• High standard of English, written and spoken
• Must be able to pass a Criminal Record Check

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, we offer a range of benefits:

• Holiday pay and end of year pay according to standard Working Conditions in the Netherlands
• Travel allowance
• Saturday shift allowance
• Onsite staff parking
• Airline staff discounts at hotels, car hire and staff travel flights
• A hybrid environment with 3 days a week in the office and two from home

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.